Refund Policy

Refund & Returns Policy

Last updated: January 31, 2026

Return Window

We accept returns within 30 days of delivery. Items must be unused, in original packaging, and with all tags attached.

How to Return

To initiate a return, please contact us at jamesfzf.moorehfv689@gmx.com with your order number and reason for return. We will provide you with return instructions and a return authorization.

Refund Process

Once we receive your return, we will inspect the item and process your refund within 5-7 business days. Refunds will be issued to the original payment method in GBP.

Exchanges

If you would like to exchange an item, please contact us and we will assist you with the process.

Non-Returnable Items

Certain items cannot be returned, including personalized products, intimate items, and sale items. Please contact us if you have questions about specific products.

Questions?

Contact our support team at jamesfzf.moorehfv689@gmx.com or +44 763-916-6929 for any questions regarding returns and refunds.